Expert Support Services
Live Phone Answering & Message Management
Professional live call answering in your brand’s voice, ensuring clinical updates reach your team immediately.
Patient Intake & Onboarding
Processing new patient forms, updating client files, and getting referrals ready for session.
Inbox & Email Oversight
Handle routine correspondence, flag urgent clinical matters, and keep your inbox organized.
Outbound Admin & Follow-ups
Chasing missing referrals, confirming bookings, and following up on outstanding invoices.
Calendar & Booking Management
Coordinating client bookings, managing practitioner schedules, and ensuring daily workflows run flawlessly.
Seamlessly integrated with Cliniko, Halaxy, and Power Diary
Why Allied Health Practices Choose Us
You don’t need a massive, generic call center—you need a reliable, local back-office partner who understands the rhythm of your practice.
1. 100% Local Australian Support
No off-shore call centers or language barriers. Your practice is represented by a professional Australian team that understands local health systems, privacy standards, and how to communicate warmly with your clients and patients.
3. Fluent in Your Practice Software
We don't need weeks of technical training. We plug directly into the practice management tools you already use every day—including Cliniko, Halaxy, Power Diary, Nookal, and Splose—so we can hit the ground running from day one.
5. Flexible, Pay-Per-Hour Options
No rigid lock-in contracts or expensive overheads. Enjoy predictable, flexible pay-per-hour and retainer packages that scale up or down as your client numbers grow.
2. Dedicated Team & True Continuity
The same core team members manage your calls and administrative tasks daily. We get to know your clinic's specific workflows, your preferences, and your regular patients by name—providing a seamless, familiar extension of your practice.
4. Live Phone Answering Meets Dedicated Admin
Get the best of both worlds under one roof. Your patients receive warm, professional phone answering, while your practice gets proactive virtual assistant support to clear your inbox, process intake, and chase up missing GP referrals.
6. Standard Business Hours Coverage
We operate strictly during standard Australian business hours (Monday to Friday, 9:00 AM – 5:00 PM). Your clinic gets consistent, reliable support throughout the workday, and you get complete peace of mind when you log off at night.
Industries We Serve Across Australia
Professional Services
Allied Health Practices
Legal Firms & Practitioners
Bespoke Client Solutions
Software Platforms We Support
We seamlessly adapt to your infrastructure by plugging directly into the software ecosystems you already trust and use every day.
Allied Health & NDIS
Trade & Field Services
Professional Services & IT
Daily Operations
Halaxy, Coreplus, Nookal, Cliniko, Splose
ServiceM8, Appliance Mate
Autotask
Google Workspace, Microsoft Office, Google Calendar, Xero
Let’s Streamline Your Practice
Get in Touch
Fill out the form below, and our local team will get back to you within 1 business day to discuss how we can support your practice.
Ready to take the administrative weight off your shoulders? Whether you need dedicated virtual assistant support, live phone answering, or a complete back-office solution, we’re here to help during standard business hours (Monday to Friday, 9:00 AM – 5:00 PM).
Business Hours
Monday to Friday, 9:00 AM – 5:00 PM (AEST)
Location
100% Local Australian Support
hello@theliaisonsuite.com.au